Credit Guide

This is the Credit Guide of
AHA Global Pty Ltd ABN: 24 623 098 939
Australia Credit License Number 506256
Address: Suite 18, Level 2, 6-8 Holden Street, Ashfield NSW 2131
Phone: 1300 680 477

Introduction AHA GLOBAL PTY LTD

AHA GLOBAL PTY LTD (referred as “we”, “our”, “us” in this credit guide, ABN 24 623 098 939) trading as Aha Money, endeavors at all times to comply with the Privacy Act 1988 and the Australian Privacy Principles.

In this credit guide, we provide important information about us including: our lending obligations as a credit provider and dispute resolution procedures.

Responsible Lending Obligations

Under the National Consumer Credit Protection Act, we must make a credit assessment to ensure that any loan we arrange for you is not unsuitable. The law requires us to:

  • Make reasonable inquiries about your requirements and objectives;
  • Make reasonable inquiries about your financial situation; and
  • Take reasonable steps to verify your financial situation.

We must not enter into a loan contract with you if we assess the credit contract as unsuitable for you. The unsuitability test is based on the following:

  • It is unlikely that you would be able to comply with the financial obligations under the contract or could only comply with substantial hardship;
  • The credit contract will not meet your requirements or objectives;
  • The loan contract is for a small amount credit contract (as defined under the NCCP Act) and
    1. You are in default under another small amount credit contract; or
    2. In the 90 days before, you owed money under 2 or more small amount credit contracts.

    It is important that the information the information you provide to us is accurate.

Loan Suitability and Assessment

We are also required to assess the application to ensure that a loan is not unsuitable for you.

Before entering into the credit contract, you can ask us for a copy of the credit assessment. This will contain a summary of the inquiries we made and the actual information we relied on in making that assessment.

You may also request a copy of the assessment within 7 years of the date the contract is made or your credit limit is increased. If your request is made within 2 years, we will provide you with the assessment within 7 business days of your request, otherwise we will provide you with the assessment within 21 business days. We will not charge you a fee for providing a copy of the assessment.

Internal dispute resolution scheme

For any concerns or complaints about our services, please contact the AHA Global Customer Service team.

Phone: 1300 680 477 (Monday to Friday: 9am – 8pm)
Email: [email protected]

We aim to resolve your complaint quickly and fairly within five business days. If we believe it may take longer to resolve your complaint or to investigate, we will let you know and keep you informed of the process.

You should explain the details of your complaint as clearly as possible. You can first inform us about the complaint verbally, however, we do need you to formally lodge a complaint in writing to register your complaint. This is done in order to avoid any ambiguity in understanding your complaint. We must provide you with a response within 45 days, but we will try to resolve your complaint as soon as possible.

External dispute resolution scheme

If you are not satisfied with the outcome of our internal dispute resolution process, you may contact our external dispute resolution provider, which is:

  • Australian Financial Complaints Authority
  • Phone Number: 1300 56 55 62
  • Member Number: 46681
  • Email: [email protected]
  • Postal: Australian Financial Complaint Authority Limited (GPO Box 3 Melbourne Vic 3001)

External Dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaint. You can obtain further details about our dispute resolution procedures on request.

Important Steps to Take

Before you accept the loan contract, please read it carefully to understand the full details of the loan. If you have any doubts, please seek independent legal and finance advice before you enter into any loan contract.

Feedback

If you have any questions about this Credit Guide, please contact us:
Phone: 1300 680 477
Email: [email protected]